Initial contact to The Claims Team involves one of our advisers taking down all information related to the accident so that the claim can be passed on to a solicitor.

After we have obtained all information related to the accident we carefully select one of our specialist solicitors to represent you. You will not have to pay any costs towards the solicitor as they will be recovered by the third party i.e. the party that we are holding responsible e.g. insurance company of the driver at fault or the insurance company of your employers.

We will contact you within 48 hours to notify you that the claim has been accepted and arrange a home visit to explain the whole claims process. We go through all questions that you may have and make sure everything is clear before the claim begins. However at times liability can be disputed so the process of the claim can be prolonged. Our adviser will explain in more detail.